Customer Retention & Loyalty Insights

What You'll Get

We show how often customers return, how they refer, and what drives lifetime value—then we help you improve it.

  • Repeat purchase rate and time between purchases
  • Referral rate and source
  • Cohort performance (month-over-month retention)
  • LTV by channel (who brings the best long-term value)

Grow profit by keeping the customers you win.

How it works

  • Simple lifecycle journeys (welcome, win-back, VIP)
  • Referral triggers and recognition
  • Cohort tracking inside your CRM

Outcomes

  • Higher lifetime value at lower cost
  • Better use of email/SMS for retention
  • Healthier, more predictable revenue

Ready to Talk Now?
Reach Out To Us

At Richard Roths, every cube represents a building block of growth — strategy, creativity, data, AI — all aligned to accelerate your brand.